SKEN
Order Virtual Cockpit 0

Claims policy

1. Operator

Business name: Nizum s. r. o.
Address: Baka 40, 930 04 Baka, Slovak Republic
Company ID: 57420092
Tax ID: 2122730698
VAT: non-payer

Registered in the Commercial Register:
District Court Trnava, Section Sro, File No. 61925/T

E-mail: info@virtualcockpit.eu

Website: https://virtualcockpit.eu

(hereinafter referred to as the “Seller”)

2. General Provisions

  1. This complaints procedure has been prepared in accordance with the legal regulations of the Slovak Republic, in particular:
    • Act No. 40/1964 Coll. – Civil Code,
    • Act No. 250/2007 Coll. – Consumer Protection Act,
    • Act No. 102/2014 Coll. – Consumer Protection in Distance Selling Act.
  2. This complaints procedure governs the conditions and method of exercising consumer rights arising from defects in goods purchased through the Seller’s e-shop.
  3. This complaints procedure applies exclusively to consumers – natural persons who do not act within the scope of their business activity.

3. Liability for Defects

  1. The Seller is responsible for ensuring that the goods are free from defects upon receipt and have the characteristics agreed in the purchase contract or stated in the product description.
  2. The Seller is not liable for defects arising in particular from:
    • improper or incorrect use of the goods,
    • use contrary to the instructions or intended purpose,
    • normal wear and tear,
    • mechanical damage after receipt of the goods,
    • intervention by a third party or unprofessional modification.

4. Warranty Period

  1. The warranty period for consumers is 24 months from the date of receipt of the goods.
  2. The warranty period begins on the day the consumer takes possession of the goods.
  3. Consumer rights arising from defects must be exercised within the warranty period.

5. Making a Complaint

  1. The consumer may submit a complaint in writing, by post or by email to:
    Nizum s. r. o.
    Baka 40, 930 04 Baka
    E-mail: info@virtualcockpit.eu
  2. The complaint should include in particular:
    • the consumer’s full name,
    • contact details,
    • order number or proof of purchase,
    • a description of the defect being claimed,
    • the requested method of resolution.
  3. It is recommended that the consumer attaches a copy of the proof of purchase.

6. Complaint Procedure

  1. The Seller will confirm receipt of the complaint without undue delay, no later than at the time it is submitted or electronically.
  2. The complaint will be resolved within 30 days from the date it is submitted.
  3. If the complaint is deemed valid, the Seller will provide:
    • repair of the goods,
    • replacement of the goods,
    • a reasonable price reduction, or
    • a refund of the purchase price.
  4. The consumer will be informed about the method of complaint resolution by email or in writing.

7. Rejection of a Complaint

A complaint may be rejected in particular if:

  • the purchase of the goods from the Seller has not been proven,
  • the defect was caused by the actions of the consumer or a third party,
  • the defect arose due to normal wear and tear,
  • the warranty period has expired.

8. Costs and Transport

  1. The consumer is obliged to ensure that the claimed goods are properly secured to prevent damage during transport.
  2. In the case of a justified complaint, the Seller bears the costs associated with repair, replacement and return delivery of the goods.

9. Alternative Dispute Resolution

The consumer has the right to contact an alternative dispute resolution body:

Slovak Trade Inspection Authority
Bajkalská 21/A, 827 99 Bratislava
www.soi.sk

10. Final Provisions

  1. This complaints procedure becomes valid and effective on the date of its publication on the e-shop website.
  2. The Seller reserves the right to amend this complaints procedure; the current version is always available on the website.

In Baka, on 1. 2. 2026
Nizum s. r. o.
info@virtualcockpit.eu