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General Terms and Conditions

Version EN 2026-09-23-v3 · effective from 23.9.2026

1. Seller and contact details

Business name:Nizum s. r. o.
Location and establishment:Baka 40, 930 04 Baka, Slovak Republic
ID No:57420092
TIN:2222730698
VAT number:SK21222730698 (VAT payer from 26.7.2026)
Register:Commercial Register of the District Court of Trnava, Section Sro, Insert No 61925/T
Email: <a href="mailto:info@virtualcockpit.eu
Phone and WhatsApp: +421 905 880 898, as a rule on working days from 9:00 to 17:00
Web: https://virtualcockpit.eu

Hereinafter referred to as “the Court’.SellerThe following definitions shall apply:Nizum♦.

2. Scope of the GTC and basic concepts

  1. These general terms and conditions govern the sale of goods and the provision of services via the Virtual Cockpit e-shop.
  2. Consumermeans a natural person who, when concluding and performing a contract, does not act in the course of business, profession or employment.
  3. Businessmanis a person who purchases in connection with his business or professional activity. Specific rules for entrepreneurs are set out in Article 18.
  4. Goodsis a product offered in an e-shop, especially Virtual Cockpit, MirrorBox, accessories, reduction or spare part.
  5. Nizum Serviceis the installation, configuration, coding, diagnostics or other agreed performance that provides and invoiced Nizum.
  6. External installation partneris a stand-alone businessman who concludes his own installation contract with the customer, sets its deadline, receives and is responsible for the installation payment.

3. Product information, compatibility and vehicle data

  1. The main characteristics, price, availability and known compatibility are listed for the product and the order. Images can be illustrative; description and confirmed configuration are crucial.
  2. The customer is obliged to provide true and complete data necessary to verify the compatibility, in particular the make, model, year of manufacture, equipment, type of original equipment, VIN or PR codes, if requested, and known modifications to the vehicle.
  3. If the customer provides incorrect or incomplete data or does not notify additional adjustments to the vehicle, Nisum is not responsible for the incompatibility caused by these data. This is without prejudice to the liability of Nizum if, despite correct and complete data, it recommends an incorrect product.
  4. Remote compatibility assessment according to photographs, VIN or description may be preliminary if final verification requires physical diagnosis of the vehicle.
  5. A compatible version of the vehicle software, account, license, mobile device or update may be necessary for products with digital elements. Known requirements and restrictions are given for the product or customer before installation.

4. Order and origin of the contract

  1. The customer may check and repair products, quantities, billing and delivery details, means of transport and payment before sending the order.
  2. By sending the order, the customer submits a binding proposal to conclude the contract and confirms familiarity with these GTC. The obligation to pay is clearly expressed on the order button.
  3. Automatic confirmation of receipt of an order may not mean receipt of the order if it is explicitly stated in the report that it is only a receipt. The contract arises by express confirmation of the order Nisum or shipping notice, whichever comes first.
  4. Nizum can verify availability, compatibility, payment, address, tax data and legal delivery before receiving the order.
  5. In particular, the order may be refused due to unavailability, apparently defective price, failed payment, reasonable suspicion of fraud, impossibility to verify data, technical incompatibility, export or penalty restriction or unsupported destination. The customer will be informed and paid back without undue delay.
  6. The contract and its critical figures are recorded in the Nizum system. The customer receives confirmation and documents on durable medium. For a specific order, the version of the GTC effective when sending it applies; later change does not change it backwards.

5. Price, VAT and payment terms

  1. The price displayed to the customer before sending the order includes the VAT applied according to the available data and the applicable tax regime. Transport, installation and optional services are listed separately before sending the order.
  2. If there is a clear price or tax error before the order is accepted, Nizum will notify the correct price and accept the order only after confirmation by the customer. Without confirmation, the order is cancelled and the payment received is refunded.
  3. Available payment methods are displayed in the checkout and may depend on the country, currency, order value and payment provider.
  4. When paying by card or online payment, the order is paid only after successful confirmation by the provider. The refusal, interruption or incomplete payment shall not give rise to an obligation to dispatch.
  5. Duplicate or manifestly defective payment shall be returned in the same way after verification, unless otherwise agreed by the Parties.
  6. In instalments TB:Financing provided Tatra banka, a.s., which independently assesses the application and concludes a credit agreement with the customer. Credit approval is not eligible. Nizum delivers goods after confirmation of drawdown or reimbursement according to the rules of the provider.
  7. GoPay / Skip Pay:the deferred payment or payment for thirds is made by the relevant financial partner through GoPay. The provider assesses the customer separately and manages his payment obligation.
  8. A credit or deferred payment contract is a separate legal relationship of the customer with the provider. In cancellation, withdrawal or refund, Nizum sends the relevant instruction to the provider; further settlement is governed by the laws and conditions of the provider.

6. Availability, delivery and takeover

  1. The delivery method and the available deadline estimate will be displayed in checkout or order confirmation. If the delivery time has not been agreed, Nizum will deliver the goods without undue delay, at the latest within the legal time limit.
  2. For pre-order, order-based or temporary unavailability, a longer period may be specified. The customer will be informed of the significant delay and will be given legal options, including an additional period or termination of the contract.
  3. The order may be divided into several lots after informing the customer without increasing the agreed costs of normal delivery.
  4. The customer is obliged to indicate the correct and deliverable address, follow the carrier’s notifications, take over the consignment and report the visible damage without delay. Recording with the carrier facilitates evidence, but is not a condition for legal rights.
  5. The risk of accidental damage passes on to the consumer by taking over the goods by a consumer or a third party designated by him other than the carrier. If the consumer chooses separately the carrier whom Nizum did not offer, the statutory risk transfer regime shall apply.

7. International Delivery and DAP Mode

  1. Nizum receives orders to destinations which are available in checkout or individually confirmed if delivery is not hindered by the possibility of the carrier, payment, customs, penalty, export, security or local legal restrictions.
  2. Delivery outside the customs territory of the European Union takes place under the procedureDAP ♦ Delivered at Placeto the address indicated in the order, unless a different procedure is confirmed in writing by Nizum.
  3. For DAP Nizum will arrange transport to the agreed location. The customer is an importer, unless the mandatory local rule specifies otherwise, and is responsible for import formalities, customs cooperation, customs duties, import VAT, customs representation and charges of the carrier or authorities of the destination country.
  4. Import payments are not part of the price of the product or transport and Nizum cannot guarantee their amount. The customs procedure may extend service.
  5. The customer must provide the true data and documents required for import in a timely manner. Nisum is not responsible for the delay caused by customs proceedings or the failure to provide synergies which it did not cause.
  6. These rules do not restrict the mandatory rights of the customer in the country whose law must be exercised.

8. Non-acceptance and breach of customer obligations

  1. The refusal of a consignment itself, its failure to collect it, the non-payment of import payments or the failure to provide customs cooperation shall not be regarded as a clear notice of withdrawal.
  2. If the customer has not validly resigned, the contract continues. Nizum shall invite him to take over or any other necessary synergy and may provide him with a reasonable additional period.
  3. The customer shall be liable for actual, reasonable and demonstrable costs and damage caused by a breach of his obligations, in particular for futility and re-transport, carrier charges, customs or storage costs and for re-delivery, where applicable under applicable law.
  4. Re-delivery shall be by agreement and after payment of its price and of the proven costs due. Nizum may hold back the re-shipment of the goods by that time.
  5. If the customer fails to comply with the obligation even within an additional period, Nizum may proceed under the applicable law, including termination of the contract and enforcement of proven damage. Nizum does not give rise to the right to retain at the same time the entire goods and the entire price received without billing.
  6. If the customer subsequently withdraws in due time from the contract, the statutory regime of Article 10 shall apply; claims arising from the valid withdrawal shall not be unilaterally counted.

9. Reservation of ownership

Ownership right to goods passes to the customer by full payment of price and acceptance of goods. This is without prejudice to the legal transfer of the risk of harm to consumers.

10. Right of the consumer to withdraw from the contract

  1. Without giving any reason, the consumer may withdraw from a distance contract within a legal period, as a rule, within 14 days of receipt of the goods; for the service, the time limit shall run from the conclusion of the contract. For several separately supplied goods, the time limit starts to run according to the law by taking over the last goods, part or piece.
  2. Withdrawal must be clearly announced, for example by online form on the websiteWithdrawalby e-mail or letter. Failure to take over a consignment alone is not enough.
  3. The consumer shall send the goods back within 14 days of the withdrawal at the latest and bear the direct costs of their recovery, unless otherwise specified by law or agreement. Goods shall not be sent by mail order without prior agreement.
  4. Nizum shall reimburse payments within the legal deadline in the same way unless the parties agree otherwise without further costs. Nizum is not obliged to refund the difference for a more expensive delivery method if the consumer has chosen a way more expensive than the cheapest standard delivery offered.
  5. Nizum may hold back the refund for the goods until the goods are delivered to him or until the consumer can prove their return, whichever occurs first.
  6. The consumer shall be responsible for the impairment caused by treatment beyond what is necessary to determine the properties and functionality. Installation alone does not automatically mean a reduction by a fixed amount; the actual condition, damage, non-refundable configuration and objective value determine.
  7. If a demonstrable impairment is found, Nizum shall notify the reason, the supporting documents and the calculation and may claim a separate claim. Claims arising from the withdrawal shall not be unilaterally counted against the reimbursement.
  8. The right of withdrawal shall not apply in legal cases, in particular for goods manufactured according to the consumer’s specifications or clearly personalised. The exemption shall apply only if it is actually an individual and a pre-defined modification; the actual choice of the normal compatible variant does not automatically base it.

11. Installation and services provided Nizum

  1. Nizum provides its own installation in Baka 40, 930 04 Baka. The price and scope will be displayed in the order or agreed before starting work.
  2. The customer shall ensure legitimate access to the vehicle, notify known defects, damage, non-standard connections and modifications and submit the necessary keys or access data.
  3. The condition of the vehicle and the agreed scope can be recorded in the acceptance or transfer protocol. Additional work found during the installation shall be carried out only after the price or method of calculation has been notified and after the customer has given his consent, except for the necessary actions to avert immediate damage.
  4. The test run shall be carried out only after prior authorisation of the owner or authorised holder of the vehicle and using the acceptance protocol.
  5. Nizum has a liability insurance in the insurance company Allianz covering under the insurance contract for installation damage and authorised test driving. Insurance does not limit the legal liability of Nizum or in itself guarantees claims in any event.
  6. If the consumer chooses On withdrawal before completion, he shall pay only the proportional price of the performance actually provided. After the full provision of the service and the fulfilment of the legal instruction, it loses its right to withdraw from the contract for that service; the rights to goods and liability for defects are not affected.
  7. Nisum is not liable for subsequent non-professional intervention by the customer or third party, but is liable for its own installation and for damage for which liability cannot be legally excluded.

12. Installation by an external partner

  1. External installation is provided by independent partners, especially AlarmShop s. r. o. in Košice, CarSecurity with branches in Prague, Usti nad Labem and Ostrava and Aston Eurotrading in České Budějovice, always according to the current offer in order.
  2. A Czech partner may choose a customer regardless of its delivery country if a specific order is not hindered by a legal, payment, export or operating restriction.
  3. If the place is designated as an external partner, Nizum sells and receives payment only for the goods. Delivery of goods directly to the selected partner is free for the customer. Partner contacts the customer, arranges the date and extent of installation, announces the price, accepts the payment for installation and issues its own document.
  4. An external installation contract arises between the customer and the partner. The partner is responsible for his installation, term, price and possible damage to the vehicle. Installation claims apply to the partner.
  5. Nizum continues to be responsible for the goods purchased by the customer from Nizum. The choice of an external partner does not limit the legal rights of defects of goods.
  6. The indicative availability indicated when selecting a branch is not a guaranteed term. Specific date confirmed by the partner after delivery of the product.
  7. Sending goods directly to the partner does not change the person of the buyer. The partner takes over the shipment only for the purpose of the agreed installation. In this way, the order status means that Nizum sent the product to the partner; transport to the partner usually takes 1 to 3 working days. This internal situation does not itself determine the date of legal delivery to the consumer.
  8. Taking over of the product by the partner solely for the purpose of installation shall not be regarded as taking over the goods by the consumer for the purposes of these GTC. The legal period for withdrawal from the purchase of the goods shall begin to run by handing it over to the consumer or to a person designated by him other than the carrier; mandatory law shall always prevail.

13. Complaints, legal liability and guarantee

  1. Nisum is responsible for defects in goods and services within the scope of mandatory legislation. For details seeComplaints procedure.
  2. The consumer shall apply the defect to the contact details of Nizum and indicate the order, product and description of the defect. Photographs, video or diagnostic data may be requested as adequate assistance in the assessment, not as a condition that would undermine legal rights.
  3. Liability shall not apply to a problem caused solely by non-professional intervention, incompatible equipment, vehicle defect, incorrect power supply, accident or use contrary to instructions; Nizum shall demonstrate the reason for refusal if required by law.
  4. Voluntary extended warranty is governed by the conditions laid down in the Complaints and Warranty Letter. It does not restrict legal rights.
  5. Nizum also has liability insurance under the insurance policy for certain damage caused by defective products. This information does not extend or limit legal liability and is not a separate guarantee of insurance performance to the customer.

14. Safety, updating and use of the product

  1. The customer follows the instructions, precautionary statements and restrictions of use. Nizum shall inform the safety incident or suspected dangerous defect without undue delay and shall cease to use the product as instructed.
  2. If the product contains digital elements, Nizum will provide or mediate updates to the extent required by law or agreed upon for the product. The customer is liable for damage caused solely by not installing a duly notified update in time if he has been informed of the consequences and there is no lack of guidance.
  3. In the event of a safety risk, Nisum may issue an instruction to interrupt, inspect, update, repair, replace or return the product.

15. Promotions, coupons, gifts and packages

  1. The coupon or share can only be used according to the published terms and conditions during the validity period. Unless otherwise stated, discounts shall not be combined.
  2. When exiting only part of the preferential package, the refund will be determined according to the price and conditions applicable to the package so that the customer is neither advantaged nor sanctioned without legal reason.
  3. If a gift has been provided to the purchase and the consumer withdraws from the contract to the extent to which the gift belonged, he shall also return the gift; otherwise, the parties shall agree on an appropriate legal settlement.

16. Protection of personal data and communication

The processing of personal data is governed by a documentPrivacy policy. Cookies rules are available in cookies settings. Contractual and service communication can be done by e-mail, telephone or via WhatsApp according to the customer’s data and choice; marketing communication is governed by a separate legal basis.

17. Liability and exceptional circumstances

  1. Nothing in these GTC shall preclude or limit liability or rights which cannot be excluded under applicable law.
  2. Nimum shall not be liable for delay or failure caused by an event beyond its appropriate control, in particular by natural event, war, penalty, failure of the carrier or infrastructure, decision of the authority or unexpected customs obstacle. It shall inform the customer and take appropriate measures; the legal rights to terminate the contract shall not be affected.

18. Specific rules for entrepreneurs

  1. The trader shall indicate the correct business details, IČ and VAT number, if any. Nizum can verify the data including VIES and correct the tax regime under the law if the tax data is incorrect.
  2. The entrepreneur does not have a legal consumer right of withdrawal within 14 days. Cancellation, refund or change of business order is possible only under individual agreement or mandatory law.
  3. The trader shall check the consignment without undue delay and notify the manifest defects reasonably quickly. This shall be without prejudice to rights which cannot be excluded by agreement.
  4. In case of business order, you can individually agree advance, delivery time, conditions of contract production, cancellation and liability.

19. Applicable law and alternative dispute resolution

  1. Legal relations are governed by the law of the Slovak Republic. This choice does not deprive the consumer of the protection of the mandatory provisions of the law of the State of his habitual residence if they must be applied under the rules of international law.
  2. After an unsuccessful request for redress, the consumer can submit an alternative dispute resolution proposal to the relevant entity, in particular the Slovak Trade Inspection, Bajkalská 21/A, 827 99 Bratislava, e-mailYour emails, webwww.soi.sk.

20. Final provisions

  1. If any provision is invalid or not enforceable, the other provisions shall remain valid. A mandatory law shall be used instead of an invalid provision.
  2. The amendment of the GTC applies only to orders from the effectiveness of the new version, unless otherwise provided by law.
  3. Translations of these GTC serve customers in the appropriate language. In the case of the interpretation difference, the Slovak language is decisive, but only to the extent that the consumer is not deprived of the mandatory protection under the law that must be applied to him.
  4. These GTCs shall enter into force on 23 September 2026.

In Bake, 23. 9. 2026
Nizum s. r. o.
<a href="mailto:info@virtualcockpit.eu·+421 905 880 898