SKROPLITHUFRENDECZ
Order Virtual Cockpit 0

Withdrawal from the Contract

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Version EN 2026-09-23-v3 · effective from 23.9.2026

1. Operator

Business name:Nizum s. r. o.
Location:Baka 40, 930 04 Baka, Slovak Republic
ID No:57420092
TIN:2222730698
VAT number:SK21222730698 (VAT payer from 26.7.2026)

Registered in the Commercial Register:
District Court of Trnava, Section Sro, Insert No 61925/T

Email: <a href="mailto:info@virtualcockpit.eu
Website: https://virtualcockpit.eu

(hereinafter referred to as “the European Union’)Seller(n = 6)

2. General provisions

  1. This instruction shall specify the conditions, time limits and procedure for exercising the consumer’s right of withdrawal from a distance or off-premises contract of the seller, in particular when purchasing via the seller’s e-shop.
  2. This lesson was drawn up in accordance with the legislation of the Slovak Republic, in particular:
    • Law No 40/1964 Civic Code,
    • Law 108/224 Coll. on consumer protection and on the amendment of certain laws,
    • Act No 391/2015 Coll. on Alternative Dispute Resolution for Consumer Disputes.
  3. This instruction shall apply exclusively to consumers of the natural persons who do not act in the course of their business or profession when concluding and performing the contract.
  4. Where the buyer is a businessman or a legal person, the right of withdrawal within 14 days under the consumer protection rules shall not apply to him unless the law or agreement between the parties provides otherwise.
  5. The provisions of this instruction are not intended to exclude or restrict legal rights of the consumer. Should any provision conflict with a mandatory provision of consumer protection law, the relevant provision of the law shall apply.

3. The consumer’s right of withdrawal within 14 days

  1. In a distance or off-premises contract, the consumer has the right to withdraw from the contract without giving a reason within 14 days.
  2. The withdrawal period shall begin to run:
    • when buying goods from the date of receipt of the goods by the consumer or a person designated by him,
    • upon delivery of several goods under one order from the date of receipt of the last delivered goods,
    • for a service contract from the date of conclusion of the contract.
  3. In order to comply with the withdrawal period, it is sufficient that the consumer sends a notice of withdrawal before the expiry of the 14-day period.
  4. The consumer need not state the reason for withdrawal. The reason for this is voluntary and can help the seller to improve services.

4. How a consumer can withdraw from a contract

  1. The consumer may withdraw from the contract by a clear statement addressed to the seller, e.g. by e-mail, post or personally by prior agreement.
  2. Withdrawal may be sent to:
    Nizum s. r. o.
    Baka 40, 930 04 Baka
    Email:<a href="mailto:info@virtualcockpit.eu
  3. The consumer may use the model form available at the following address to withdraw from the contract:
    Withdrawal online
  4. The use of the form is not mandatory. The consumer may also withdraw from the contract by means of another unequivocal statement which makes it clear that he is withdrawing from the contract.
  5. Withdrawal should include, in particular:
    • the name and surname of the consumer,
    • the address of the consumer,
    • e-mail or telephone contact,
    • the number of the order or invoice,
    • the indication of the goods or services concerned by the withdrawal,
    • the date of receipt of the goods,
    • the bank account number or other means of payment recovery if another payment method has been used,
    • the date and signature of the consumer if the withdrawal is sent in paper form.

5. Return of goods after withdrawal

  1. The consumer is obliged to send the goods back to the seller or to the seller or to the person designated by the seller to take over the goods no later than 14 days from the date of withdrawal from the contract. The time limit shall be maintained if the consumer sends the goods no later than the last day of the period.
  2. The goods must be sent or delivered to:
    Nizum s. r. o.
    Baka 40, 930 04 Baka
    Slovak Republic
  3. The consumer shall be obliged to return the goods complete, preferably in their original form, together with all accessories and components which were part of the delivery, in particular:
    • Virtual Cockpit or other purchased goods,
    • cabling, reduction, controls, installation material and other accessories,
    • instructions, documentation and materials accompanying them, if any,
    • gifts provided together with goods such as car scent or other bonus items if they were part of the order or delivery,
    • original or safe replacement packaging, if available.
  4. If the consumer does not return all accessories, documentation, installation material, gift or other part of the delivery, the seller is entitled to take this into account when assessing the reduction in the value of the returned goods. Any claim concerning missing parts shall be justified by the seller and applied separately in accordance with the law.
  5. The consumer is obliged to properly package the goods when shipped and ensure that they are not damaged during transport. The seller is not responsible for the damage caused by insufficient packing of goods during transport from the consumer to the seller.
  6. The Seller recommends that the consumer send the goods in a demonstrable way, for example by registered mail, through a delivery point or courier service with the possibility of tracking the shipment.
  7. Seller does not recommend sending goods on delivery. Consignments sent for delivery need not be taken over by the seller.

6. Return costs

  1. When withdrawing from the contract, the consumer shall bear the direct costs of returning the goods to the seller, unless the seller explicitly stated or specifically agreed otherwise with the consumer.
  2. The costs of returning the goods shall include, in particular, postal, courier charges, charges for the place of delivery, packing costs, insurance for the consignment, if any, or other costs relating to the dispatch of the goods back to the seller.
  3. If the consumer chooses the mode of transport back to the seller, he shall be responsible for the adequacy and suitability of the mode of transport. The seller shall not be liable for delay, loss or damage to the consignment caused by the carrier chosen by the consumer, but shall not prejudice the legal rights of the consumer vis-à-vis the carrier.
  4. Where the seller agrees with the consumer that he picks up the goods in person or through a person designated by him, the parties shall proceed under such special agreement.

7. Repayment to the consumer

  1. The Seller shall return to the consumer the payments received from him under the contract no later than 14 days from the date of receipt of the notice of withdrawal, to the extent and in a manner consistent with the legislation.
  2. The Seller shall not be obliged to return the payment before the goods are returned to him or before the consumer proves that he has sent the goods back to the Seller, whichever occurs first.
  3. Payment shall be refunded in the same way as the consumer used for payment, unless otherwise agreed between the seller and the consumer. This shall not give rise to additional charges for the consumer.
  4. The Seller shall also refund to the consumer the cost of delivering the goods to the consumer, at the most in the amount of the cheapest standard delivery method offered by the Seller when ordering.
  5. If the consumer chooses a more expensive or superior delivery method when ordering, such as express delivery, courier instead of delivery point or other additional service, the seller is not obliged to return the difference between this most expensive delivery method and the cheapest normal delivery method offered by the seller.
  6. If the consumer withdraws only part of the order, the seller returns an appropriate part of the payment corresponding to the returned goods. Supply costs may be refunded by the seller only to a reasonable extent if they can be attributed to the returned goods and if required by law.

8. Reduction in value of goods

  1. The consumer may treat the goods only to the extent necessary to determine their nature, characteristics and functionality, as would be possible when familiarising him with the goods in a regular stone store.
  2. The consumer shall be liable for the impairment of the value of the goods arising as a result of the handling of the goods beyond what is necessary to determine its nature, characteristics and functioning.
  3. In particular, the following may be considered to be more than necessary to determine the nature, characteristics and functioning of the goods:
    • visible use of goods in operation or in a vehicle beyond normal testing,
    • installation and subsequent dismantling in a manner that leaves signs of use, wear or damage to the goods,
    • scratching, abrasion, cracking or other mechanical damage to the display, cover, connectors, cabling, printed circuit or other parts,
    • pollution, grease, dust, glue, residues of installation materials, odour or other pollution that exceeds normal testing of the goods;
    • damage or removal of protective film, seals, markings, serial numbers or identification plates, if this reduces the value of the goods or makes it difficult to resell them;
    • non-professional opening, internal intervention, software or hardware intervention,
    • return of incomplete goods, especially without cabling, driver, reduction, mounting material, instructions, documentation or gift provided with the goods.
  4. If the returned goods are damaged, contaminated, incomplete, visibly used or otherwise impaired beyond what is necessary to determine their nature, characteristics and functionality, the seller shall be entitled to claim compensation against the consumer for the impairment of the goods to the extent permitted by law.
  5. If the seller finds a demonstrable reduction in the value of the goods, he shall notify the consumer of the specific reason and calculation. The right to compensation for impairment shall not be unilaterally offset against payments returned to the consumer after withdrawal; the seller may apply it separately in accordance with the law.
  6. The amount of depreciation shall be assessed individually according to the state of the returned goods, the extent of use, the extent of damage, the missing parts, the possibility of resale, the need for cleaning, repair, replacement of parts or accessories.
  7. If the goods are returned in a state in which they cannot be sold further as new goods, the seller may take into account the difference between the original price of the new goods and the value of the goods in the state in which they were returned.

9. Installation, dismantling, exit and other services

  1. If the consumer has ordered with the goods a service of installation, exit, dismantling, diagnostics, adjustment, update, service or other additional service, this service may be a separate performance from the purchase price of the goods.
  2. If the consumer has expressly requested the start of the service before the withdrawal period expires, he takes note that, in the event of withdrawal, he may be obliged to pay the seller the price for the performance actually provided until the moment of receipt of the notice of withdrawal.
  3. If the installation, exit, dismantling, diagnostics, adjustment, updating or other service operation service has been properly and completely provided before withdrawal, the price for the service provided as well shall not normally be refunded if the legislation so permits.
  4. The cost of installation, exit, transport, equipment, disassembly, diagnostics, service or other service is not automatically part of the purchase price of the goods and is assessed separately when withdrawing from the purchase contract for goods.
  5. If the consumer withdraws from the contract on the goods after the goods have been fitted to the vehicle, he shall be obliged to ensure its professional dismantling so as not to damage the goods, vehicle or accessories. The consumer shall be responsible for the deterioration of the value of the goods caused by unprofessional disassembly, damage, pollution or incomplete return.
  6. Where the installation has been carried out by the seller at the Seller’s Service Point or in the form of an exit to the consumer, withdrawal from the Purchase Agreement for the goods shall not give the consumer an automatic right to free dismantling, re-exit, re-installation of the original part or other service operation, unless such a claim arises from legislation or a specific agreement.
  7. The seller may offer the consumer a paid disassembly, reassembly of the original part, diagnostics or other service operation according to the current price list. Such action shall be carried out only after prior agreement of the consumer with the price or anticipated cost.
  8. If the defect or deterioration of the goods was caused by incorrect installation, disassembly, intervention in internal parts, damage to cabling, connectors, display, printed circuit or other part, the seller may take this into account when assessing the reduction in the value of the returned goods.
  9. This provision shall be without prejudice to the rights of the consumer where the installation service or other service has been supplied in breach of or in breach of the contract.
  10. If the product is sent directly to an external installer, the actual acceptance of the package by the installer for the purpose of installation shall not be deemed to constitute a handover to the consumer under these conditions. Internal status “Equipped” means sent to partner. It shall determine the actual transfer to the consumer or to a person designated by him other than the carrier and the mandatory law.
  11. The external partner enters into a separate installation contract with the customer, collects its price and is responsible for the service. The withdrawal shall be notified to the partner; the withdrawal shall be notified to Nizum. If the product is still with the partner, the customer contacts Nizum and does not accept or send the product without an agreed instruction.

10. Gifts, bonuses and special items

  1. Where a gift, bonus, preferential item or other free delivery, such as a car scent, accessories or other supplement, has been provided to the consumer together with the goods, the consumer shall be obliged to return them together with the goods when he withdraws from the contract if it has been provided in connection with the purchase of the returned goods.
  2. If the consumer does not return the gift, bonus or other part of the delivery, or if it is returned by the injured, used or impaired, the seller may justify the value of the non-refundable or impaired performance and claim as a separate claim in accordance with the law.
  3. Where a discount or preferential price has been granted to goods subject to the purchase of several items and the consumer withdraws only from a part of the contract, the seller shall be entitled to reasonably recalculate the discount or benefit granted, if this results from the terms of the share and the legislation allows it.

11. When the consumer cannot withdraw from the contract

  1. The consumer cannot withdraw from the contract in cases where the legislation excludes it.
  2. The right of withdrawal shall not apply, in particular, to a service which has been wholly provided before the expiry of the withdrawal period, if its provision has begun with the express consent of the consumer and the consumer has been duly informed that the provision of the service loses the right of withdrawal to the extent required by law.
  3. In the case of goods manufactured according to specific consumer requirements, tailor-made goods or goods specifically intended for one consumer, the right of withdrawal may not belong to the consumer if the statutory conditions are met.
  4. Where the consumer orders an individual treatment, personalisation, specific software setting or other modification of the goods carried out in accordance with his specific requirements, the seller may specifically inform the consumer before the conclusion of the contract that it may not be possible to withdraw from the contract without giving a reason.

12. Withdrawal from part of the order

  1. The consumer may withdraw from the contract even in relation to part of the order if the nature of the order permits it.
  2. If the consumer withdraws only from a part of the order, the seller shall reimburse the consumer a payment corresponding to the returned goods or the corresponding part of the performance.
  3. If the price of transport, discount, gift, bonus or benefit has been tied to the whole order, the seller is entitled to take account of the withdrawal of part of the order in the appropriate settlement of the payment if the law allows.

13. Difference between withdrawal and complaint

  1. Withdrawal from the contract within 14 days without stating the reason is different from the claim fault of the goods.
  2. If the goods have a defect, the consumer may exercise liability rights under the seller’s fault rules.
  3. If the consumer withdraws from the contract without giving a reason, the notice of withdrawal shall follow.
  4. The application of the complaint does not automatically mean withdrawal from the contract without giving the reason and withdrawal from the contract without stating the reason does not automatically mean recognition of the defect of the goods.

14. Alternative dispute resolution

  1. The consumer has the right to contact the seller with a request for redress if he is not satisfied with the way in which his request is handled or considers that the seller has infringed his rights.
  2. If the seller rejects the consumer’s request or does not reply to it within the legal time limit, the consumer has the right to apply for an alternative solution to the consumer’s dispute under Act No 391/2015 Coll.
  3. The ADR entity shall in particular:

Slovak Trade Inspection
Bajkalská 21/A, 827 99 Bratislava
www.soi.sk

15. Final provisions

  1. This instruction shall enter into force on the day of its publication on the seller’s website.
  2. The Seller reserves the right to change this lesson. The current version is always available on the seller’s website.
  3. Consumer rights arising from general binding legislation are not affected by this lesson.
  4. Translations serve customers in their language. In the case of the interpretation difference, the Slovak version is decisive only to the extent that the mandatory consumer rights are not affected.

In Bake, 23. 9. 2026
Nizum s. r. o.
<a href="mailto:info@virtualcockpit.eu

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Withdraw from the contract online

By sending the form, you clearly state that you are withdrawing from the contract. You don't have to give a reason. We will use the data to handle withdrawal and protect legal claims. For details see Principles for the protection of personal data.